What To Expect At Your Appointment
Experience the personalised service, available both in our boutique and virtually, to bring your dream bridal or special occasion look to life. Here’s what to expect during your appointment:
- Upon arrival, you'll be greeted by one of our customer care personnel and business manager who will usher you to the fitting room and will take your requests for drinks.
- You will then meet with our creative director who will review your responses on the pre-appointment form to understand your preferences, colours, and your measurements will be taken.
- We encourage you to please bring along any inspo pictures you might have and a pair of comfortable heels.
- Capture the moment and take photos/videos and Share this special moment with your loved ones - cherish every second of this unforgettable experience
PLANNING YOUR VISIT
Prepare for a special, one-on-one experience! Bring your style ideas, and we’ll help you perfect every detail of your dream wedding look.
- We kindly ask that you bring a maximum of 2 guests to your appointment.
- We invite you to bring any inspiration photos you have for your wedding or special occasion dress.
- If you have the shoes or accessories you plan to wear on your special day, these will help in getting the vision for your look for that day.
- We recommend wearing or bringing neutral-coloured undergarments.
- Share this special moment with your loved ones - cherish every second of this unforgettable experience
Frequently Asked Questions
Find answers to your most common questions about our bridal collections, ordering process, shipping, and more in our FAQ section.
How far in advance should i begin dress shopping?
In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 6-9 months in advance of your wedding date, purchasing 4-6 months in advance of your wedding date. This is the ideal, not the absolute. For Special Occasion Dresses, we recommend placing an order at least a month or two in advance.
Do I need an appointment?
Yes, custom orders for brides and special occasion dresses begin with a virtual or in-person appointment. Please book an appointment by filling the form on the appointments page.
How long will my appointment be?
Our Appointments are scheduled for one hour (with a buffer built in), but rest assured that if we run over, we will happily schedule another appointment with you to make sure you’re taken care of. If you live outside of Lagos state, please let us know in advance so that we can accommodate a longer time with you.
Do you accept fabrics?
We accept beaded lace fabrics
How many people can i bring to my appointment?
As much as we love the idea of a party in our store, we believe that your fitting should be as intimate as possible. We want the focus to stay on you and what style and feeling YOU want to exude on your wedding or special occasion day. We’ve found that sometimes too many opinions end up overwhelming the bride or celebrant’s decision, and we don’t wish stressful shopping upon any of our brides. For your sake, we advise keeping your support crew under 2 and for our sake, so that we can comfortably accommodate everyone in our boutique.
Do I need to bring anything to my appointment?
Aside from your beautiful self, we invite you to bring heeled shoes or any inspiration photos you have for your wedding or special occasion dress.
What is the start-to-finish process of making a custom wedding dress ?
Your initial appointment will include a tailored, one-hour session with our creative director to understand your style preferences, colour and to take measurements. Following this appointment, we will send you our service agreement, which we would appreciate that you sign within 5 days of receipt. We aim to send 3 sketches made from the information received, with which we will prepare an invoice.
Once you decide on a sketch your prefer, we will send you a selection note which you are required to sign signifying that this is the final design that would be sewn. Within 3 days of receipt, we will be sending you an invoice, with which you are required to make a 65% deposit. Please allow at least 2 weeks for the production of the dress, and please expect to attend at least 3 fittings from start to finish (please note that we will communicate if we need additional fittings as determined by the complexity of the dress and to accommodate changes in measurements of the bride or special occasion client). Once the dress is completed, we will send text message or whatsapp message to your provided contact number to inform you that the outfit Is ready. On pick up date, the balance of 30% is required to be paid before the dress is released.
Is there a cancellation policy for appointments?
Yes, we kindly ask that you give us at least 48 hours notice if you need to cancel or re-schedule your fitting. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited amount of clients a day. Under 48 hours from the appointment, the appointment fee will not be refunded.
What is the start-to-finish process of making a custom wedding dress ?
Your initial appointment will include a tailored, one-hour session with our creative director to understand your style preferences, colour and to take measurements. Following this appointment, we will send you our service agreement, which we would appreciate that you sign within 5 days of receipt. We aim to send 3 sketches made from the information received, with which we will prepare an invoice.
Once you decide on a sketch your prefer, we will send you a selection note which you are required to sign signifying that this is the final design that would be sewn. Within 3 days of receipt, we will be sending you an invoice, with which you are required to make a 65% deposit. Please allow at least 2 weeks for the production of the dress, and please expect to attend at least 3 fittings from start to finish (please note that we will communicate if we need additional fittings as determined by the complexity of the dress and to accommodate changes in measurements of the bride or special occasion client). Once the dress is completed, we will send text message or whatsapp message to your provided contact number to inform you that the outfit Is ready. On pick up date, the balance of 30% is required to be paid before the dress is released.
Returns + exchanges
We operate a no- refund policy for custom wedding gowns and special occasion dresses, therefore once the selection note is signed, you are in a contractual agreement to follow through with the style chosen and cannot be returned or exchanged.
However we encourage you to take a longer time to decide on the sketch of the dress, so that you know you are making the right decision. We do not encourage you to make quick decisions.
We begin production of an item immediately it is ordered (i.e., deposit payment has been made on the item). Deposit payments and all other subsequent payments are applied to all time spent on consultations and appointments made from the time of the initial consultation(be it via phone call, video call, text messaging, social media messaging, chats, e-mail, in-person or any other means of communication with any staff member) to all other subsequent consultations and the actual making of the gown(s). Hence, payments cannot be refunded.
With respect to our made to order items, for a refund to be accepted, your item must be in the original condition, i.e. not worn, with tags and packaging intact. The receipt or evidence of purchase must be provided as well.
Kindly send an email to iremitide@iremitide.com to apply for a return. If your return application is approved, the package must be sent back to us via a trackable shipping agency. Kindly note that all return expenses will be covered by you. Please note that we would not be accepting any items for return that have not gone through the application process.
