Fiona

As much as we love the idea of a party in our store, we believe that your fitting should be as intimate as possible. We want the focus to stay on you and what style and feeling YOU want to exude on your wedding or special occasion day. We’ve found that sometimes too many opinions end up overwhelming the bride or celebrant’s decision, and we don’t wish stressful shopping upon any of our brides. For your sake, we advise keeping your support crew under 2 and for our sake, so that we can comfortably accommodate everyone in our boutique.

Aside from your beautiful self, we invite you to bring heeled shoes or any inspiration photos you have for your wedding or special occasion dress.

Your initial appointment will include a tailored, one-hour session with our creative director to understand your style preferences, colour and to take measurements. Following this appointment, we will send you our service agreement, which we would appreciate that you sign within 5 days of receipt. We aim to send 3 sketches made from the information received, with which we will prepare an invoice. Once you decide on a sketch your prefer, we will send you a selection note which you are required to sign signifying that this is the final design that would be sewn. Within 3 days of receipt, we will be sending you an invoice, with which you are required to make a 65% deposit. Please allow at least 2 weeks for the production of the dress, and please expect to attend at least 3 fittings from start to finish (please note that we will communicate if we need additional fittings as determined by the complexity of the dress and to accommodate changes in measurements of the bride or special occasion client). Once the dress is completed, we will send text message or whatsapp message to your provided contact number to inform you that the outfit Is ready. On pick up date, the balance of 30% is required to be paid before the dress is released.

Yes, we kindly ask that you give us at least 48 hours notice if you need to cancel or re-schedule your fitting. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited amount of clients a day. Under 48 hours from the appointment, the appointment fee will not be refunded.

Your initial appointment will include a tailored, one-hour session with our creative director to understand your style preferences, colour and to take measurements. Following this appointment, we will send you our service agreement, which we would appreciate that you sign within 5 days of receipt. We aim to send 3 sketches made from the information received, with which we will prepare an invoice.

 

Once you decide on a sketch your prefer, we will send you a selection note which you are required to sign signifying that this is the final design that would be sewn. Within 3 days of receipt, we will be sending you an invoice, with which you are required to make a 65% deposit. Please allow at least 2 weeks for the production of the dress, and please expect to attend at least 3 fittings from start to finish (please note that we will communicate if we need additional fittings as determined by the complexity of the dress and to accommodate changes in measurements of the bride or special occasion client). Once the dress is completed, we will send text message or whatsapp message to your provided contact number to inform you that the outfit Is ready. On pick up date, the balance of 30% is required to be paid before the dress is released.

We operate a no- refund policy for custom wedding gowns and special occasion dresses, therefore once the selection note is signed, you are in a contractual agreement to follow through with the style chosen and cannot be returned or exchanged.

 

However we encourage you to take a longer time to decide on the sketch of the dress, so that you know you are making the right decision. We do not encourage you to make quick decisions.

 

We begin production of an item immediately it is ordered (i.e., deposit payment has been made on the item). Deposit payments and all other subsequent payments are applied to all time spent on consultations and appointments made from the time of the initial consultation(be it via phone call, video call, text messaging, social media messaging, chats, e-mail, in-person or any other means of communication with any staff member) to all other subsequent consultations and the actual making of the gown(s). Hence, payments cannot be refunded.

 

With respect to our made to order items, for a refund to be accepted, your item must be in the original condition, i.e. not worn, with tags and packaging intact. The receipt or evidence of purchase must be provided as well.

 

Kindly send an email to iremitide@iremitide.com  to apply for a return. If your return application is approved, the package must be sent back to us via a trackable shipping agency. Kindly note that all return expenses will be covered by you. Please note that we would not be accepting any items for return that have not gone through the application process.